Privacy Policy

Privacy Policy

Last Updated: 10/01/2026

This Privacy Policy describes how Ephraim Creations collects, uses, stores, and protects personal information when you access our website, purchase our products, enroll in our courses, or otherwise interact with our services. By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

Website: https://ephraimcreations.co.ke

1. Scope of This Privacy Policy

This Privacy Policy applies to all users of Ephraim Creations, including but not limited to individuals who:

  • Purchase physical products such as T-shirts, hoodies, and merchandise
  • Purchase digital products such as eBooks and downloadable resources
  • Enroll in online courses or educational programs
  • Subscribe to newsletters, updates, or marketing communications
  • Interact with our website, forms, or customer support channels

2. Information We Collect

We collect information to operate effectively, deliver products and services, comply with legal obligations, and improve user experience. The information collected depends on how you interact with our platform.

2.1 Personal Information You Provide

We may collect personal information directly from you when you:

  • Place an order for physical or digital products
  • Register for an account or course
  • Subscribe to newsletters or mailing lists
  • Contact us for inquiries or support

This information may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment-related information (processed securely via third-party providers)
  • Company or professional details (if applicable)
  • Communication preferences

2.2 Automatically Collected Information

When you visit or interact with our website, certain information is collected automatically, including:

  • IP address
  • Device type and identifiers
  • Browser type and version
  • Operating system
  • Pages visited and navigation behavior
  • Time spent on pages
  • Referring URLs

This information is used for analytics, security, and performance optimization.

3. How We Use Your Information

We use collected information strictly for legitimate business purposes, including the following:

3.1 Service Delivery and Operations

  • Processing orders for physical products, digital downloads, and courses
  • Delivering purchased products and granting access to digital content
  • Managing user accounts and course enrollments
  • Providing customer support and responding to inquiries
  • Communicating important service-related information

3.2 Improvement and Personalization

  • Improving website functionality and user experience
  • Analyzing user behavior and engagement
  • Developing new products, features, and educational resources
  • Personalizing content, recommendations, and communications

3.3 Marketing and Communications

  • Sending newsletters, promotional messages, and updates (where consent is provided)
  • Informing users about new products, courses, or offers
  • Conducting surveys or feedback requests

You may opt out of marketing communications at any time using the unsubscribe links or by contacting us directly.

4. Payment Processing

All payments made on Ephraim Creations are processed through secure third-party payment gateways. We do not store or process full payment card details on our servers. Payment providers handle your payment information in accordance with their own privacy policies and security standards.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share information under the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us with:

  • Payment processing
  • Website hosting and maintenance
  • Email communication and marketing tools
  • Order fulfillment and delivery

These providers are contractually obligated to use your information only for the services they provide to us and to maintain confidentiality.

We may disclose personal information if required to do so by law, regulation, court order, or lawful government request, or to protect our legal rights, users, or operations.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to applicable data protection laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze traffic, and improve marketing effectiveness.

Types of Cookies We Use

  • Essential Cookies: Required for core website functionality and security
  • Performance Cookies: Help analyze website usage and performance
  • Functionality Cookies: Remember user preferences and settings
  • Marketing Cookies: Used to measure advertising performance and relevance

Managing Cookies

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

  • Secure hosting environments
  • Encryption of sensitive data where applicable
  • Restricted access controls
  • Regular system monitoring
  • Staff awareness and data protection practices

While we take reasonable steps to protect your data, no online system is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

9. Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict certain data processing activities
  • Withdraw consent for marketing communications

Requests can be made using the contact details provided below.

10. Children’s Privacy

Ephraim Creations does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised date.

For material changes, we may notify users through email or prominent website notices.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: info@ephraimcreations.co.ke
Phone: +254 112 268 873
Address: Nyahururu, Kenya

Response Time: We aim to respond to privacy-related inquiries within 24 business hours.

By continuing to use Ephraim Creations, you acknowledge and accept this Privacy Policy.